Frequently Asked Questions (FAQ)
Questions about placing orders:
1. What are the accepted payment methods?
A: We accept PayPal, Shopify Payments.
2. Do you accept international orders?
A: We can ship your order almost anywhere in the world.
3. Can I pay by phone?
A: Sorry, we do not currently accept any payments over the phone. Please visit our website to select your favorite items and complete your payment online.
4. Is my payment on your site secure?
A: Our website has a secure transaction environment. It has an SSL security certificate that allows for reliable and secure transactions.
5. What should I do if I get an error when I pay with my credit card?
A: If you are trying to pay with credit card as a payment method but receive an error, please place an order again, your previous orders placed without payment will be cancelled within 24 hours. Please check with your credit card company to make sure your card is available.
Questions about order processing:
1. Are all your items in stock?
A: Generally speaking, all of our items listed on the website are available. But occasionally, some items may be out of stock due to strong demand. If you purchase an item and pay for it, but for some reason it is not available, Customer Service will contact you as soon as possible and suggest you choose another similar item or process a refund to your account immediately.
2. Can I change my order after my credit card is charged?
A: No, please note that once an order has been placed and processed, it is difficult to make changes and cancellations. If you would like to change your order, please click the Contact Us button. We will do our best to accommodate your situation. Once your order has been shipped, the order cannot be changed or cancelled.
3. How can I track my order?
A: You can check the status of your order at any time by going directly to the links provided by our email customer service. Please note that you must have the order number and email address to track the order status.
4. What should I do if my order never arrived?
A: Please make sure that all of your orders have already shipped. If your order shows your package on the tracking website and you have not received it within 2 weeks, please contact customer service for assistance.
5. How long will shipping take?
A: Our processing and shipping should take between 2-3 days, and once your package is in the hands of USPS, it should also take between 3-5 days. Please expect to receive your package in about 5-8 days from the date of your order.
6. How do I contact someone about my order?
A: You can reach out via Inbox or CUSTOMER SERVICE email Monday through Friday. 9:00am to 5:00pm, We will try to respond to emails within 24 hours. Please be patient with us as we have a lot of emails to go through during the sale.
7. Can I change the address on my order after I have completed the purchase?
No, you must make address changes before you complete the purchase. If you wish to change the address we will be happy to ship your order to any address you choose, but you must make changes before you complete your order.
After-sales Questions:
1. Q: How do I return a product purchased on this site?
A: We designed our products to bring quality and performance to our customers' active lives. We feel the same way about customer service. If you need to return or exchange an item, please contact us directly by email for assistance.
Reserving the Right:
This site reserves the right to make adjustments to the Return and Exchange Policy. In special circumstances it may be necessary to partner with corporate business partners. For more information, please contact our customer service.
2. Q: How long will it take to process the exchange or refund?
A: The total return time is 14 continuous days after delivery to the customer. Once it arrives at our warehouse and it is verified that the products are unused and in good condition, the money will be refunded. For more information on returns, please visit the refund policy page.
3. Can I return customized products?
No, customized products cannot be exchanged. We recommend that you carefully check your order and instructions to avoid any inconvenience.
CARE GUIDE TOTE AND MUTI-USE BAG
How to wash tote and bags?
The bags are made of fabric and can be washed, just like you wash your clothes! For the safety of your bags, you can do it in the following ways.
How do I hand wash my bag?
Always separate from your common clothes to wash them separately. Place your bags in a large bowl or in the sink. Add water to a large bowl of plain water and fill. Add a few drops of laundry detergent. Wash them well with your hands and then rinse with plenty of natural water and you can add a little softener, if you like. Hang them up to dry.
How do I machine wash my bag?
We do not recommend machine washing and tumble drying. But if you want to do it, turn your bag inside out and wash in cold water on delicate mode. But don't tumble dry.
How to store my bag?
You can place it on a clothes hanger or fold and store in a box or drawer in your drawer.
SCRUNCHIES CARE GUIDE
How to wash your scrunchies?
Your scrunchies are made of fabric and can be washed, just like you wash your clothes. For the safety of your scrunchies, you can do it in the following ways.
How do I wash my hair bands by hand?
Always separate highlights and shadows from each other to wash them separately. Place your scrunchies in a large bowl or in the sink. Add water to a large bowl of plain water and fill. Add a few drops of regular laundry detergent or shampoo. Wash them well with your hands and then rinse with plenty of natural water and you can add a little softener, if you like. Lay them out to dry on top of a towel or hang them up to dry naturally.
How do I machine wash my scrunchies?
We do not recommend machine washing rayon, linen, wool or silk. If you're not sure what material your scrunchie is made of, check the product page for more details. Make sure you don't throw the scrunchies alone in the machine. Place your scrunchie in a laundry bag, mesh bag, or even an empty pillowcase.
Wash on the delicate cycle or choose the hand wash option on your machine, choose warm or cold water with the lowest possible spin cycle Do not tumble dry it is always recommended to hang dry naturally.
How to store my scrunchies?
Storing your hair ties correctly can help them last longer. We recommend storing them in a hair tie holder or multipurpose bag for added durability.
IDEAL TOTE BAG AND MULTIPURPOSE BAG SIZES
OUR TOTE BAG MEASUREMENTS
Our tote bag measures approximately 15 x 13.5 inches, is made of ultra-durable 100% cotton canvas, with 9.5-inch double canvas handles, and features a multi-color sublimated image or a personalized name.
OUR TOTE BAG MEASUREMENTS
Our tote bag measures 8 x 8 inches, is made of ultra-durable 100% cotton canvas, with a cotton lining and drawstring, and features a multi-color sublimated image or a personalized name.
All of our bags are handmade in the USA by the IDEAL team. We are located in Connecticut.
IDEAL’S HAIRSTYLE SIZE.
MINI SIZE
These are mini but sturdy scrunchies for your hair.
They measure approximately 1 1/8 inches thick and 3 inches in diameter. You can do about 2 turns, depending on the amount of hair comfortably.
STANDARD SIZE
It is a regular size, but it works very well.
They measure approximately 1 ½ inches thick and 4 inches in diameter. You can do approximately 2 to 3 turns, depending on the amount of hair comfortably.
XL SIZE
These are great for hair but show more of the accessory in your hair.
They measure approximately 2 ½ inches thick and 5 ½ inches in diameter. You can go about 2 to 3 turns, depending on the amount of hair comfortably.
CARE
Scrunchies can be hand washed and hung to dry. See our hair scrunchie care instructions.
HANDMADE
All our scrunchies are handmade in the USA by the team at IDEAL'S SHOP LLC. We're located in Connecticut.
HAIR BOW CARE GUIDE
How to wash your bows?
Your bows are made of ribbon or satin, polyester, chiffon, and other fabrics and can be washed just like you wash your clothes. For the safety of your bows, you can do so as follows.
How do I hand-wash my bows?
Wash separately. Place your bows in a large bowl or in the sink. Add plain water and fill it. Add a few drops of laundry detergent or regular shampoo. Wash them thoroughly by hand, then rinse with plenty of plain water and add a little fabric softener, if you like. Lay them flat to dry on a towel or hang them to dry naturally.
How do I machine-wash my bows?
We do not recommend machine-washing or using a dryer.
How do I store my bows?
Storing your hair bows properly can help them last longer. We recommend storing them in a bow holder or a multi-purpose bag for extra durability.
How to care for my glass tumbler with bamboo lid
1. Hand wash only.
2. Do not soak.
3. Do not put in the dishwasher.
4. Not suitable for microwave cooking.
5. Avoid extreme heat.
Care Instructions for UVDTF and Permanent Vinyl Glass Tumblers:
We make seven recommendations to ensure your glass tumbler lasts and is beautiful. Below are the recommendations:
• Avoid extreme color
• Not suitable for microwave use
• Not suitable for dishwasher use
*Hand wash with gentle hand-wash.
HANDMADE
All our bows are handmade in the USA by the team at IDEAL'S SHOP LLC. We are in Connecticut.