Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, with tags when applicable, and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at info@idealsshop.com before sending any item back.
If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
Unless the return is due to an error by Ideal’s Shop, a defective item, damage during delivery, or an incorrect item being sent, return shipping costs are the customer’s responsibility.
Original shipping charges are non-refundable unless the return is the result of an error on our part.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at info@idealsshop.com with your order information and clear photos of the item and packaging.
Once the issue is reviewed and confirmed, we will work with you to provide an appropriate solution, which may include a replacement, refund, or other resolution.
When the return is required because of an error by Ideal’s Shop, we will cover the applicable return shipping costs.
Personalized and Custom Items
Because personalized and custom products are created specifically for you, they are not eligible for return or exchangedue to change of mind, incorrect personalization information provided by the customer, or personal preference.
However, if a personalized or custom item arrives damaged, defective, or contains an error made by Ideal’s Shop, please contact us so we can review the issue and make it right.
Customers are responsible for carefully reviewing all names, initials, dates, spelling, colors, sizes, quantities and personalization details submitted with their order.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products, except in cases of damage, defect or an error made by Ideal’s Shop
- Gift cards
- Final sale items, when clearly identified as final sale
- Items that have been used, worn, washed, altered or damaged after delivery
Please contact us before purchasing if you have questions about whether a specific item is eligible for return.
Exchanges
The fastest way to receive a different item is to request a return for the eligible item you currently have. Once the return is accepted, you may place a new order for the replacement item.
Personalized and custom-made products are not eligible for exchanges unless they arrive damaged, defective, or with an error made by Ideal’s Shop.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
European Union Orders
For products shipped to customers in the European Union, additional consumer cancellation rights may apply.
Certain made-to-order or clearly personalized products may be excluded from standard cancellation rights. Customers should contact us at info@idealsshop.com with questions regarding an EU order.
Questions
For questions regarding returns, exchanges, damaged items or refunds, please contact: info@idealsshop.com