Shipping policy
Processing Times
Most orders are prepared within approximately 5–8 business days, and some orders may be completed sooner.
Processing time may vary depending on order volume, product type and personalization.
Please note that processing time is separate from shipping transit time.
Orders are processed Monday through Friday, excluding holidays.
Shipping Within the United States
We offer shipping within the United States using available carrier services such as USPS, UPS and FedEx, depending on destination, package size, weight and service availability.
Shipping options and rates are calculated at checkout whenever available.
For purchases over $80 within the United States, standard shipping is free.
Once your order has been shipped, delivery time depends on the carrier and service selected.
Estimated carrier transit times may vary. For example:
- USPS Ground Advantage generally delivers in approximately 2–5 business days.
- USPS Priority Mail generally delivers in approximately 2–3 business days.
- FedEx Ground generally delivers in approximately 1–5 business days within the contiguous United States.
These estimates begin after the carrier has received and scanned your package.
Tracking Information
When tracking is available, you will receive a shipping confirmation email with your tracking number once your order has been shipped.
Please allow time for the carrier to scan and update the tracking information after your shipping confirmation is sent.
Shipping Delays
Carrier delivery dates are estimates and may be affected by weather, holidays, high shipping volume, service disruptions or other circumstances outside our control.
Ideal’s Shop is not responsible for carrier delays after a package has been accepted by the shipping carrier.
If your package appears significantly delayed, please review the tracking information first. If you need additional assistance, contact us at:
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an address error, contact us as soon as possible at info@idealsshop.com. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Lost, Missing or Delivered Packages
If tracking shows your package as delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and the carrier’s tracking details.
If the package still cannot be located, contact the carrier using the tracking number provided.
You may also contact us at info@idealsshop.com, and we will help you review the available shipping information.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at info@idealsshop.com and include your order number along with clear photos of the item and packaging.
We will review the issue and determine the appropriate next step.
Multiple Orders
Separate orders placed individually may ship separately and may be subject to separate shipping charges.
We cannot guarantee that multiple orders placed separately can be combined into one shipment.
Express or Expedited Shipping
Expedited shipping options may be available depending on the product, destination and carrier.
Expedited shipping only reduces the carrier transit time and does not automatically reduce our processing time.
If you need an order by a specific date, please contact us at info@idealsshop.com before placing your order so we can confirm whether your requested timeline is possible.
International Shipping
International shipping availability may vary by destination and product.
Available international shipping options, rates, duties and taxes will be displayed at checkout when applicable.
Customers are responsible for any customs duties, import taxes or fees charged by the destination country unless otherwise stated.
International delivery times may vary significantly depending on destination, customs processing and carrier conditions.
Shipping Costs
Shipping charges are calculated based on factors such as destination, package weight, dimensions and selected shipping service.
Any applicable shipping charge will be displayed at checkout before payment is completed.
Questions
For questions about shipping, tracking or delivery, please contact us at: info@idealsshop.com